Dhaka Head Office
From 10am to 10pm, answers are available in Bengali and English
If it's a small issue, start here
4 quick facts about heybaji Support
Numbers first, explanations later
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heybaji Contact: Region-based support
Sending questions digitally is the fastest
Chittagong
From 12 noon to 9 pm, account verification and security questions are handled first
Mobile screenshots speed up the process
Sylhet
From 9am to 7pm, questions related to bKash, Nagad and Rocket are accepted
Keep the transaction time and reference number
Online Support
Not 24 hours, but regular monitoring; if a security risk is detected, the team responds quickly
If urgent, seek help from the login screen first
Address and security together
Address inside Dhaka, security verification strict
- Address
- From the official coordination point in the Dhaka area, schedule an appointment before visiting
- Security
- If you log in from an unfamiliar device, the system may require additional verification; this is normal
- Language
- Replies available in Bengali messages; if needed, English words are also understood
- Payment Note
- When you see transfers from bKash, Nagad, and Rocket, match the reference number
3-step contact in the heybaji App
No forms, fewer steps
1. Open an account
Get an account before starting contact; this speeds up the response
2. Log in and send a message
From heybaji Login, once the profile is verified, the support team reviews the information
3. Provide security information
Screenshots of the issue, time and device model; include them to reduce miscommunication
A small note for Bangladesh-based users
In Dhaka, network is fast, but mobile data may vary
It's best not to use a VPN at all; it can slow verification if you need to top up or transfer, keep the receipt handy
The page can be read in rural or slow networks; sending images may take a little longer
heybaji Help: If you need help, first write the problem in one line, then provide details
User Experiences
Even if you don't get an immediate reply, don't panic; if you provide clear information, heybaji Support will help more efficiently
I wrote from Dhaka and got a reply in 15 minutes
Nagad clarified the matter, so there was no hassle